This agreement is the official public offer of Sole Proprietor Cherkez Violeta Vasylivna (the “Provider”) to conclude an agreement for the services of the Apartspace online platform, available at apart-space.com, on the terms set out below. It is a public agreement under Articles 633, 641 and 642 of the Civil Code of Ukraine: its terms are the same for every user, whatever their status (individual, sole proprietor or legal entity).
The agreement is concluded in electronic form under the Law of Ukraine “On Electronic Commerce” and has the same legal force as a written agreement. Full and unconditional acceptance of these terms is ticking “I accept the Public Offer Agreement” and pressing the sign-up button, the button that accepts an invitation, or the “I accept” button on the first sign-in after the current edition is published. The agreement is concluded from that moment.
1. Definitions
1.1. Platform — the apart-space.com website, the personal cabinet and owner CRM, the catalog of properties, the AI assistant Solomiia and the other services the Provider offers over the Internet.
1.2. User — a legally capable individual aged 18 or over, a sole proprietor or a legal entity that has registered on the Platform and accepted this agreement.
1.3. Owner — a User who publishes information about accommodation (a flat, house, room, etc. — the “Property”) on the Platform in order to let it.
1.4. Guest — a User or visitor of the Platform who is looking for accommodation and sends an Owner a booking request.
1.5. Listing — the description of a Property published by an Owner on the Platform after moderation.
1.6. Apart Coin (AC) — the Platform’s internal unit of account that records the amount of the Provider’s paid services a User has paid for in advance. 1 AC corresponds to 1 euro; the price of Apart Coin in hryvnias is set under clause 4.2. Apart Coin is not money, electronic money, a security or a means of payment, and cannot be withdrawn, exchanged for cash or transferred to other Users.
1.7. Top-up — a User’s payment by bank card for the Provider’s paid services, as a result of which Apart Coin is credited to the User’s balance.
1.8. Guest Contact — the Provider’s paid service of giving an Owner the contact details of a Guest who sent a booking request for that Owner’s Property through the Platform.
1.9. Payment Service — LiqPay (JSC CB “PrivatBank”), through which bank card payments are made. The Provider does not receive or store Users’ full payment card details.
2. Subject of the agreement
2.1. The Provider gives the User access to the Platform, and the User uses it in accordance with this agreement and the Terms of Use, which form an integral part of it.
2.2. Free of charge: registration, publishing Listings after moderation, searching and viewing Properties, sending booking requests, the owner CRM, and advice from the AI assistant Solomiia.
2.3. For a fee: the services marked on the Platform as paid, in particular Guest Contact. Paid services are paid for in Apart Coin from the User’s balance.
2.4. The rental agreement for accommodation is concluded directly between the Owner and the Guest. The Provider is not a party to it, does not provide accommodation services, does not accept payment for stays and is not responsible for the performance of that agreement. Payment for a stay is settled between the Owner and the Guest on the terms they agree.
3. Registration and account
3.1. To use the Platform, the User registers by entering their first name and surname separately, an e-mail address and a password, or signs in with a Google account.
3.2. The User guarantees that the data they provide is accurate and is responsible for keeping it up to date. One account corresponds to one person. The User is responsible for keeping their password safe and for everything done from their account.
3.3. On a Property page, Guests are shown only the Owner’s first name. The Owner’s surname and contact details are not disclosed to Guests.
3.4. The AI assistant Solomiia may point out a probable mistake in a User’s first name or surname. Such a remark is a recommendation and does not restrict access to the Platform.
4. Prices, Top-ups and payment
4.1. The price of each paid service in Apart Coin is shown on the Platform before it is ordered. Guest Contact costs 10% of the price of one night at the Property, but not less than 1 AC and not more than 20 AC. If no nightly price is set, it costs 5 AC.
4.2. A Top-up is made by bank card through the Payment Service in the “Billing” section of the personal cabinet. One Top-up buys between 5 and 1000 AC. The payment is made in Ukrainian hryvnias: the Provider sets the price of 1 AC in hryvnias and shows it on the Top-up page before payment. The sum to pay is fixed when the Top-up is placed and does not change if the price changes before payment. If the card is in another currency, the card-issuing bank converts it at its own rate.
4.3. The User’s obligation to pay is fulfilled, and Apart Coin is credited to the balance, once the Payment Service confirms the payment succeeded.
4.4. Guest Contact is deemed provided at the moment the Guest’s contact details are shown to the Owner; the corresponding Apart Coin is deducted from the balance at that same moment.
4.5. The Provider may credit Users with bonus Apart Coin free of charge (welcome bonus, cashback, referral bonus). Bonus Apart Coin pays for services in the same way as purchased Apart Coin but is not refundable in money.
4.6. The Provider may change the prices of paid services by publishing the new prices on the Platform. A change does not affect services already provided and does not reduce an existing Apart Coin balance.
4.7. Tax status of the Provider: 3 група.
5. Refunds and exchange
5.1. Within 14 (fourteen) calendar days of a Top-up, the User may withdraw from the agreement in respect of the unused Apart Coin bought with that Top-up and request a refund of the money paid for it — in hryvnias, in the sum paid for that Apart Coin.
5.2. To request a refund, the User sends a request to vvtravelclubvv@gmail.com from the e-mail address of their account, stating the date and amount of the Top-up. The money is returned to the bank card used for the payment within 30 (thirty) calendar days of receiving the request. The refunded Apart Coin is removed from the balance.
5.3. Not refundable: Apart Coin spent on services provided; bonus Apart Coin; Apart Coin bought more than 14 days before the request.
5.4. If a paid service is not provided through the Provider’s fault (a technical failure), or money was charged by mistake or twice, the Provider returns the corresponding Apart Coin to the balance or, at the User’s request, the money — regardless of the period in clause 5.1.
5.5. Exchange is not provided for. The Platform’s services are intangible and delivered electronically, so they cannot be exchanged; Apart Coin cannot be exchanged for other services, goods, money or other Users’ Apart Coin. Money is refunded only as set out in clauses 5.1–5.4.
6. Rights and obligations of the parties
6.1. The Provider shall: keep the Platform running; provide the services paid for; moderate Listings; protect Users’ personal data; announce material changes to this agreement.
6.2. The Provider may: moderate, reject or unpublish Listings that breach this agreement, the Terms of Use or the law; restrict or block an account for violations; change the Platform’s functionality; change this agreement as described in section 9.
6.3. The User shall: provide accurate data; comply with this agreement, the Terms of Use and the law; not publish false, discriminatory or unlawful information; not use the Platform for spam, fraud or attempts to get around its rules.
6.4. In addition, the Owner shall: publish only Properties they have the right to let; keep Listings up to date (prices, availability, photos, amenities); fulfil the tax and other obligations related to letting accommodation themselves.
6.5. The User may: use the Platform under this agreement; receive the services paid for; request a refund under section 5; delete their account at any time.
7. Liability
7.1. The parties are liable for failing to perform, or improperly performing, their obligations under the law of Ukraine and this agreement.
7.2. The Platform is provided “as is”. The Provider makes reasonable efforts to keep it running reliably but is not responsible for the acts or omissions of Owners and Guests, the condition of Properties, the performance of rental agreements between them, or losses caused by cancelled bookings.
7.3. The answers and advice of the AI assistant Solomiia are for information only and are neither a guarantee nor legal advice.
7.4. The parties are released from liability for failing to perform their obligations because of force majeure (including martial law, hostilities, natural disasters and large-scale power or communication outages) for as long as it lasts.
8. Personal data
8.1. The Provider processes Users’ personal data in accordance with the Law of Ukraine “On Personal Data Protection” and the Privacy Policy, which the User reads at registration.
8.2. The Provider does not disclose Users’ personal data, except where necessary to perform this agreement (in particular, giving an Owner the Guest Contact of a Guest who sent the request themselves), for the Payment Service to process payments, and where the law requires it.
8.3. The User can obtain a copy of their data and delete their account in the personal cabinet settings.
9. Term and changes
9.1. The agreement is in force from acceptance until the User’s account is deleted. Deleting the account does not cancel the right to a refund under section 5.
9.2. The Provider may change this agreement, including the prices of paid services, by publishing a new edition on this page. The User is notified of a new edition in the personal cabinet (by a message from the Platform's assistant) and, if the User has connected Telegram, in Telegram. A new edition takes effect for the User when they accept it in the personal cabinet; until then, paid services and Top-ups are unavailable, while the rest of the Platform keeps working.
10. Other terms
10.1. This agreement is governed by the law of Ukraine.
10.2. Disputes are settled by negotiation and, failing agreement, by a court in accordance with the law of Ukraine.
10.3. This agreement is published in Ukrainian, English, Georgian and Romanian. In case of any discrepancy, the Ukrainian edition prevails.
10.4. Questions about this agreement are sent to vvtravelclubvv@gmail.com or by phone at +380505139957.
Provider details
- Provider
- Sole Proprietor Cherkez Violeta Vasylivna
- Tax ID / EDRPOU code
- 2925514587
- Address
- 11 Zavodskyi 1st Lane, Chernivtsi, Ukraine.
- IBAN
- UA513052990000026006001812982
- Bank
- АТ "ПРИВАТБАНК"
- Tax status
- 3 група
- vvtravelclubvv@gmail.com
- Phone
- +380505139957